General terms and conditions of business

Please understand that in the following we would like to draw your attention to a few points that will ensure a reservation for both parties:

CheckIn/Check Out
Check-in time is from 16:00 and check-out time is until 12:00.

Opening hours
Our reception is available 24 hours a day.

The terms and conditions for room reservations can be found here:
" aDLERS Hotel
" Hotel Schwarzer Adler

There are special conditions for restaurant/banquet and conference reservations:
" aDLERS Hotel
" Hotel Schwarzer Adler


In the event that the hotel, for whatever reason, does not have the number and type of rooms and function rooms already booked, the hotel reserves the right to accommodate the group or the event in another hotel of the same category in the vicinity. Furthermore, the hotel reserves the right to rebook booked event rooms within the hotel in equivalent rooms with similar capacity.

Force majeure releases both parties, the Ordering Party and the Hotel, from their contractual obligations under this Agreement. Force majeure is defined as: Acts of nature, terrorist attacks, war, occupation, riot, strike, complete breakdown of utilities, complete suspension of air traffic (except due to weather conditions or strike). All this, however, only if the hotel and its operations are directly affected by this.

In case of non-compliance with the terms of the contract, the hotel reserves the right to consider the present contract null and void with immediate effect and written notice.

Innsbruck is agreed as place of jurisdiction and place of performance. In case of default of payment, 5% interest on arrears will be charged. Austrian law and the Austrian General Terms and Conditions for the Hotel Industry (AGBH) apply.

In the event that soiling beyond the normal extent of use is found even after the guest's departure, the hotel shall be entitled to charge the guest for the cost of repair, replacement or cleaning at a later date.

Checking your credit card
Your credit card will be checked by us before your arrival.

Transfers from abroad
In the case of transfers from abroad, transfer charges may not be booked at our expense. Furthermore, a flat rate of € 5.00 per transfer will be charged for payments from third countries.

6 Provision of substitute accommodation
6.1 The Proprietor may provide the Party or the guests with adequate substitute accommodation (of the same quality) if this is reasonable for the Party, in particular if the deviation is minor and objectively justified.
6.2 An objective justification is given, for example, if the room(s) has (have) become unusable, already accommodated guests extend their stay, there is an overbooking or other important operational measures require this step.
6.3 Any additional expenses for the substitute accommodation shall be borne by the Proprietor.

Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council:

Link to the homepage of the European Commission's online dispute resolution service for consumer disputes: - further information is expected to be available there from 15.02.2016. For initial questions regarding possible dispute resolution, please contact us at

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